Find answers to common questions. Can't find what you're looking for? Contact us.
Reviews
How do I write a review?
Click 'Write a review' in the navigation bar. Search for the business, give it a rating, add a title and your detailed review (minimum 50 characters). Optionally upload proof of purchase to earn a Verified badge.
Can I edit or delete my review?
You can delete your review from your profile page. Go to My Reviews, find the review, and click the delete button. Note: deleted reviews cannot be recovered.
What is the Verified badge?
The Verified badge appears on reviews where the author uploaded proof of their experience — such as a receipt, order confirmation, or screenshot. This gives other readers more confidence in the review's authenticity.
What is the Community Confirmed badge?
When a review receives 10 or more 'Helpful' votes from other users, it is upgraded to Community Confirmed status — meaning the community vouches for its usefulness.
Can businesses delete reviews?
No. Businesses cannot delete or modify customer reviews. Only the review author or a RaiseKnowledge admin can remove a review, and only in cases of policy violations.
Business Verification
How do I claim my business?
Go to the business page and click 'Claim this business', or visit /business/claim. Choose email verification (we send a link to your domain email) or DNS verification (add a TXT record). Once verified, you can reply to reviews.
How long does claim approval take?
Claims are typically reviewed within 24–48 hours. You'll receive an email notification when your claim is approved or rejected.
What can I do after claiming my business?
Once claimed, you can post official replies to customer reviews from your dashboard. This shows customers you're engaged and value feedback.
Account
I forgot my password. How do I reset it?
On the sign in page, click 'Forgot password?' and enter your email. We'll send you a reset link valid for 1 hour. Note: password reset is only available for accounts created with email/password (not Google sign-in).
How do I delete my account?
Go to Edit Profile and scroll to the bottom. Click 'Delete account'. This will permanently remove your account and soft-delete all your reviews. This action cannot be undone.
Is my profile public?
Your profile page is publicly accessible but not indexed by search engines. Your name and reviews are visible to anyone with the link, but your profile won't appear in Google search results.
Adding a Business
How do I add my business?
Click 'Add a business' from the dashboard or navigation. Fill in your business details including name, category, location, and contact info. Submit for review — our team approves listings within 24–48 hours.
What happens after I submit a business?
Your submission enters a review queue. Our team verifies the listing is genuine before it goes live. You'll be notified once it's approved or if it's rejected with a reason.
